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Bizazz® FAQs

Log in

  • Lost username or password
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    Ring or email us. If feasible, we will ring you to tell you the new password, rather than emailing it.

  • I need to create access to Bizazz® for a new staff member
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    If you have access to the Users section of the Bizazz® menu, you can add new users yourself. Otherwise: contact us with:

    1. the new user's name, email address & phone;
    2. what areas of the website they need to access;
    3. best days/times for face to face, online (video call) or phone training.

    We'll set up a new user ID and arrange training if needed.

Ecommerce

  • Lost or incomplete order, or a customer can't manage the order process
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    Act quickly: recent orders are often traceable from the server logs. If a customer rings with problems in ordering online, find out all you can: eg what they did, what happened (error message? order details disappeared?), the system they are using, time/date of the order. You can take a phone order or order online on their behalf.

    Lost, incomplete or failed orders can happen when:

    • someone accidentally deletes an order, eg in the website backend;
    • Internet connection drops out mid-order;
    • customer does something very strange in the process of ordering that crashes the system;
    • a bug in the ecommerce system comes to light;
    • updates to browsers & other software mean your website code needs an update;
    • customer has poor eyesight, a ruinously old browser or a bad hair day.
  • I need to change my ecommerce payment details
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    Email your updates to us. We'll update payment page, checkout and invoices (email, PDF), and let you know when it's complete. You can't edit these yourself because clients editing these crucial files could break the site.

Photos & videos

See Photos & Videos page. Your webpages will suffer from poorer loading times if you add videos to them indiscriminately. That counts against your site in search engine rankings. Thus video files are often put up on Youtube, Bitchute or similar with a link to it on your website, and with a link to your website on Youtube/Bitchute/etc.

Websites